Developing Emotional Intelligence


The work rules are changing and we are being judged by a new yardstick. What matters now is not just how high our IQ is or our training and expertise but also by how well we handle each other and ourselves. This is where emotional intelligence comes in. Research now reveals that IQ takes second position to emotional intelligence in determining outstanding job performance across all levels and functions in any organization.

Emotional competence is a learned capability. These competencies and skills can be acquired through training and practice.


  • To understand the Emotional Intelligence Competence Framework
  • To assess the participant’s EQ (Emotional Quotient)
  • To explore the Emotional Competencies
  • To apply and practice skills to enhance EQ


  • What is Emotional Intelligence?
  • The role of Emotions in Work Performance
  • Neuroscience, Brain research and Emotional Intelligence
  • IQ vs. EQ
  • Emotional Intelligence Dimensions
    • Self-awareness and Self -assessment
    • Self Regulation and Adaptability
    • Motivation, Commitment and Initiative
    • Empathy and Anticipating Customers’ needs
    • Reltionship Management Skills, Team Capabilities and Leadership
  • Locus of Control
  • Influencing others through open Communication and Listening
  • Developing Bonds in Relationships
  • Resolving Conflicts Creatively
  • Applying emotional intelligence at work
  • Developing a Personal Action Plan


  • Lecturettes – for theoretical inputs
  • Instruments – for self awareness and analysis
  • Role-Plays – to understand different dimensions of a concept
  • Experiential Activities – to internalize concepts
  • Sharing of Experiences and Discussions


3 days-Corporate Human Potential Development Training

Group Training

For group and Inhouse Corporate Training.

Call : +91-22-24463730

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